UnfilteredYou

The platform behind the experience

Shopify runs the commerce. Unfiltered You owns the intelligence.

The platform combines Shopify, a replaceable skin-analysis provider and an Unfiltered You-owned intelligence layer. This keeps the experience fast to launch while protecting the recommendation logic and customer history that make the brand different.

View the customer journey
  1. 01

    Shopify manages commerce

  2. 02

    The scan vendor analyses images

  3. 03

    The Rules Engine selects the regimen

  4. 04

    AI explains the recommendation

  5. 05

    The Skin Passport remembers the journey

Section one

The customer experience, end to end.

Select any step to see what happens and who is responsible for it.

Section two

Five layers, one experience.

Each block is selectable. Everything in green is built for Unfiltered You and stays with the business.

01

Customer experiences

These are the experiences the customer sees and uses.

02

Shopify commerce platform

Shopify remains the commerce system of record. It manages products, prices, checkout, payments and orders.

Shopify is used for what Shopify already does well. It is not used to store sensitive facial images or make personalised regimen decisions.

03

Unfiltered You intelligence platform

Built for Unfiltered You and owned by Unfiltered You

This is the proprietary layer that makes the platform defensible. It connects the customer's identity, consent, scan results, regimen logic and progress history.

After purchase, AI and Voice AI can collect customer feedback and support routine questions. The Rules Engine identifies possible changes, while a Skin Expert reviews significant modifications before the customer confirms them.

04

Data layer

Unfiltered You AWS account — Mumbai region

The customer information that Shopify cannot naturally manage is stored securely in Unfiltered You's own cloud environment.

05

Replaceable third-party services

These services can be selected or replaced without rebuilding Unfiltered You's owned intelligence platform.

Ownership legend

  • Green. Built for Unfiltered You and owned by Unfiltered You
  • Dark navy. Shopify commerce
  • Dashed grey. Replaceable third-party service
  • Soft sage. Customer experience
  • Gold. Governance, consent and safety control

Section three

The Rules Engine decides. AI explains.

Decision-maker

Recommendation Rules Engine

The Rules Engine uses approved business and skincare rules to decide which regimen should be recommended. The rules are versioned, testable and owned by Unfiltered You.

Inputs

  • Skin-analysis scores
  • Quiz responses
  • Customer sensitivity
  • Product catalogue
  • Ingredient information
  • Product eligibility
  • Contraindications
  • Morning and evening routine rules
  • Previous regimen
  • Previous customer reactions
  • Season or location if approved

Outputs

  • Recommended products
  • Product order
  • AM and PM routine
  • Products to avoid
  • Regimen version
  • Reason codes

The AI cannot bypass or override the Rules Engine.

Communicator

AI Guidance Layer

The AI turns an approved recommendation into a helpful conversation. It explains the decision but cannot change the regimen or invent a product recommendation.

Inputs

  • Approved regimen
  • Skin Passport information the customer has consented to share
  • Product content
  • Approved skincare guidance
  • Conversation history
  • Safety and escalation rules

Outputs

  • Plain-language explanation
  • Product-usage guidance
  • Routine education
  • Answers to product questions
  • Human-support escalation

How a recommendation is created

Concept prototype

Inputs

Dehydration
High
Sensitivity
Medium
Uneven tone
Medium
Current routine
Basic
Fragrance sensitivity
Yes
Preferred routine
Four steps or fewer

Rules applied

  1. 1If dehydration is high, prioritise barrier-support and hydration products.
  2. 2If sensitivity is medium or high, exclude strong active combinations.
  3. 3If fragrance sensitivity is selected, exclude fragranced products.
  4. 4If the customer prefers a simple routine, keep the morning and evening routines to four steps or fewer.
  5. 5Always include daytime sun protection in the morning routine.

Output

Morning

  1. 1Gentle cleanser
  2. 2Barrier-support serum
  3. 3Lightweight moisturiser
  4. 4Broad-spectrum SPF

Evening

  1. 1Gentle cleanser
  2. 2Hydrating serum
  3. 3Calming treatment
  4. 4Barrier moisturiser

AI explanation

Your routine prioritises hydration and barrier support because your scan and quiz suggest dehydration with some sensitivity. We have kept the routine simple and excluded fragranced products based on your preferences.

Fictional demo data for a demonstration profile. Not a real customer or a medical assessment.

Section four

From scan to cart, step by step.

The same flow a technical team would draw, written so anyone can follow it.

CustomerShopify storefrontUnfiltered You platformSkin-analysis providerRules EngineAI GuidanceShopify cartSkin Passport
  1. 1

    Customer provides consent

    CustomerUnfiltered You platform

  2. 2

    Customer completes the guided scan

    CustomerUnfiltered You platform

  3. 3

    Image is sent through the Unfiltered You platform

    Shopify storefrontUnfiltered You platform

  4. 4

    The platform sends the image to the selected analysis provider

    Unfiltered You platformSkin-analysis provider

  5. 5

    The provider returns skin scores

    Skin-analysis providerUnfiltered You platform

  6. 6

    The image follows the agreed retention or deletion policy

    Unfiltered You platformUnfiltered You platform

  7. 7

    The Rules Engine combines scores, quiz answers and product rules

    Unfiltered You platformRules Engine

  8. 8

    The Rules Engine creates a versioned regimen

    Rules EngineSkin Passport

  9. 9

    AI Guidance produces a customer-friendly explanation

    AI GuidanceCustomer

  10. 10

    Shopify displays the approved products

    Shopify storefrontCustomer

  11. 11

    Customer adds the regimen to the Shopify cart

    CustomerShopify cart

  12. 12

    The Skin Passport saves the result and regimen version

    Unfiltered You platformSkin Passport

  13. 13

    A future scan can be compared with the saved result

    Skin PassportUnfiltered You platform

This is where Unfiltered You's product thinking lives.

Section five

What is bought and what is owned.

What Unfiltered You buys

  • Shopify commerce platform
  • Skin-analysis API
  • Hosted language model
  • WhatsApp services
  • Logistics applications
  • Reviews applications
  • Analytics tools

These capabilities already exist and do not need to be rebuilt.

What Unfiltered You owns

  • Customer identity mapping
  • Consent history
  • Scan orchestration
  • Product recommendation rules
  • Regimen versions
  • Skin Passport
  • Progress history
  • AI safety controls
  • Profile API
  • Vendor integration adapters

This is the intelligence and customer history that differentiates the business.

Section six

Why this shape is recommended.

01

Faster launch

Shopify and proven services reduce unnecessary custom development.

02

Vendor independence

A scan provider or AI model can be replaced without losing recommendation logic or customer history.

03

Customer trust

Consent, retention and deletion are designed into the experience.

04

Better personalisation

The recommendation becomes more useful as scan, regimen and purchase history accumulate.

05

Future readiness

WhatsApp consultation, voice AI, subscriptions and deeper analytics can use the same Skin Passport later.

Section seven

Governance runs across every layer.

Applies to customer experience, Shopify, the owned platform, the data layer and every vendor

  • Consent captured for each purpose
  • Data minimisation
  • Retention period for each data type
  • Encryption
  • Audit log
  • Customer-data download
  • Consent withdrawal
  • Image deletion
  • Customer-profile erasure
  • Human escalation for medical or safety questions

Privacy and safety are not separate features added later. They apply across the complete platform.

In five sentences